Terms and Conditions aiwin88 —
Complete Platform Usage Guide

1Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the aiwin88 platform, accessible via our official website and mobile app. These Terms take effect from the date you first register an account or use the platform, whichever is earlier.

By using the aiwin88 platform, you confirm that:

• You have read, understood, and fully agree to these Terms and Conditions.
• You agree to comply with all applicable laws and regulations in the jurisdiction where you reside.
• You acknowledge that online gambling may be illegal or restricted in your area of residence, and you are responsible for ensuring compliance with local laws.
• You are registering an account in your own name and not on behalf of any third party.

2Member Eligibility

To register and use aiwin88 services, you must meet all of the following eligibility requirements:

• Age: You must be at least 18 years of age at the time of registration. aiwin88 enforces a zero-tolerance policy against underage gambling.
• Legal capacity: You must have full legal capacity to enter into a legally binding agreement.
• Non-platform employees: Employees, contractors, and immediate family members of aiwin88 staff are not permitted to register as members.
• Permitted Countries: Registration is open only to individuals from countries permitted by the platform. aiwin88 reserves the right to restrict access from certain jurisdictions at any time without prior notice.
• Not on the self-exclusion list: Individuals who have previously applied for self-exclusion are not permitted to re-register until the exclusion period has expired.

Aiwin88 reserves the right to request verification documents at any time to ensure member eligibility is met. Failure to provide the requested documentation within the specified timeframe may result in temporary account suspension.

3Account Registration

The account registration process at aiwin88 is simple and quick. However, there are several important things you should understand:

• Accurate Information: You are required to provide accurate, complete, and up-to-date personal information during registration. Providing false or misleading information is a serious breach of these terms.
• One account only: Each individual is permitted to hold only one registered account. Registering a second or multiple accounts is prohibited regardless of whether a different name, phone number, or email address is used.
• Password Security: You are solely responsible for keeping your password and login details confidential. aiwin88 shall not be liable for any losses resulting from unauthorised access arising from your own negligence.
• KYC Verification: For security and compliance purposes, aiwin88 conducts a Know Your Customer (KYC) process requiring you to submit valid identification documents such as a MyKad, passport, or driving licence.
• Bank Account Details: The bank account name registered for withdrawals must match the name of the aiwin88 account holder. Withdrawals to third-party accounts are not permitted.

4Deposit & Withdrawal

Aiwin88 offers a variety of payment methods suited for players in Malaysia, including DuitNow, FPX, TNG eWallet, GrabPay, Boost, ShopeePay, and USDT. The following terms govern financial transactions on our platform:

Regarding Deposits:

• The minimum deposit is as specified on the promotions page or withdrawal page — please check the relevant page for the latest information.
• All deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted and will be returned.
• Aiwin88 does not charge hidden fees for deposits; however, your payment provider may impose separate fees on their end.
• Deposited funds do not earn interest and cannot be transferred to other members.

Regarding Withdrawals:

• Withdrawals are only processed after KYC verification is fully completed.
• Withdrawals to Touch 'n Go eWallet, GrabPay, and Boost are typically settled within 3 to 15 minutes after approval.
• Withdrawals via DuitNow and FPX are processed within 15 to 60 minutes during standard banking hours.
• Aiwin88 reserves the right to request additional verification for large withdrawal amounts to protect the security of your account.
• Withdrawals involving bonus funds are subject to the applicable rollover requirements. Withdrawals will not be approved if rollover requirements have not been met.

5Bonus & Promotions

Aiwin88 offers a wide range of bonuses and promotions to its members, including welcome bonuses, reload bonuses, cashback, and exclusive loyalty member promotions. All bonuses are subject to the following terms:

• Bonus eligibility: Bonuses may only be claimed by members who meet the eligibility criteria stated in the respective promotion terms. aiwin88 reserves the right to withdraw any bonus claimed fraudulently.
• Rollover requirements: Each bonus has its own rollover requirement that must be met before a withdrawal is permitted. Rollover requirements are clearly stated in the terms of each promotion.
• One active bonus at a time: Generally, only one bonus may be active at a time unless otherwise stated in the relevant promotional terms.
• Bonus Abuse Prohibition: Any attempt to abuse the bonus system, including the use of multiple accounts, contract betting, or arbitrage strategies, is prohibited and may result in bonus forfeiture and account suspension.
• Bonus validity period: Bonuses have a validity period as stated in their respective terms. Expired bonuses cannot be used or transferred.
• Right to modification: aiwin88 reserves the right to modify, suspend, or terminate any promotion at any time with or without prior notice, subject to the interests of existing members.

6Game Rules

The aiwin88 platform offers over 500 games from leading international providers. The following are the general rules governing the use of all games on the platform:

• Final results: The results of all games generated by the system are final and binding. aiwin88 uses an independently audited Random Number Generator (RNG) to ensure fairness.
• Technical failure: In the event of a technical disruption during gameplay, aiwin88 will endeavour to resolve the situation fairly based on system records. Bets involved in a technical disruption may be voided and funds returned.
• Wagering limits: Each game has its own minimum and maximum betting limits. These limits may vary by game type, provider, and member account.
• Live Casino Games: In Live Casino games, results announced by the dealer are final. Any disputes regarding Live Casino games will be resolved based on video recordings retained by the game provider.
• Connection interruption: aiwin88 is not liable for any losses arising from internet connection disruptions on the player's end. Players are advised to ensure a stable internet connection before playing.

7Member Conduct

Aiwin88 maintains a safe, fair, and enjoyable gaming environment for all members. The following conduct is strictly prohibited and may result in account suspension or termination:

• Using automation software, bots, scripts, or any technical means to gain an unfair advantage in games.
• Colluding with other players to manipulate game outcomes (collusion).
• Conducting any activity potentially related to money laundering through the platform.
• Sharing account details with third parties or allowing others to access your account.
• Using abusive, threatening, or harassing language toward customer support staff or other members.
• Falsely claiming to be a staff member or representative of aiwin88.
• Exploiting any bugs or technical vulnerabilities in the platform. Members who discover a bug are required to report it to the support team immediately.

8Data Encryption & Privacy

Aiwin88 takes the responsibility of protecting your personal data seriously. Our platform uses 256-bit SSL encryption for all communications between your device and our servers — the same level of security used by leading financial institutions worldwide.

• Data Collection: We collect data required for account operation, KYC compliance, payment processing, and improving the user experience. This data is not sold to third parties.
• Data Usage: Your data is used to verify identity, process transactions, prevent fraud, and comply with applicable legal requirements.
• Data Storage: Your data is stored on secure servers with strict access controls. Only authorised personnel have access to sensitive member information.
• Your rights: You have the right to request a copy of the personal data we hold, request corrections to inaccurate information, or apply for data deletion subject to applicable legal requirements.

For complete information on how we handle your personal data, please refer to aiwin88 Privacy Policy.

9Account Suspension & Termination

Aiwin88 reserves the right to suspend or terminate a member's account under the following circumstances:

• Violation of any terms stated in this document.
• Suspected fraudulent activity, money laundering, or any other illegal activity.
• Failure to complete the KYC verification process within the stipulated timeframe.
• Voluntary request from a member to close their account.
• Detection that a member is an individual whose account was previously terminated.
• Account inactivity for the period specified in the platform's inactive account policy.

If your account is suspended or terminated due to a terms violation, aiwin88 reserves the right to hold the account balance pending investigation. If no violation is confirmed, the valid remaining balance will be returned to you via the original payment method.

Members who wish to voluntarily close their account may contact our customer support team. All valid account balances will be processed for withdrawal within the stipulated timeframe after the account closure request is submitted.

10Limitation of Liability

To the extent permitted by applicable law, aiwin88 and its affiliated companies, directors, employees, and agents shall not be liable for:

• Any indirect, incidental, special, or consequential losses arising from the use of the platform.
• Losses arising from technical disruptions, server failures, or infrastructure breakdowns beyond the platform's reasonable control.
• Losses resulting from the actions or omissions of third-party providers such as banks, digital wallet providers, or game suppliers.
• Any losses arising from your failure to comply with the recommended account security measures.

11Changes to Terms

Aiwin88 reserves the right to update or amend these Terms and Conditions at any time. Significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before taking effect, except in circumstances requiring immediate action to comply with legal requirements or prevent fraud.

Continued use of the aiwin88 platform after the effective date of any changes constitutes acceptance of the updated terms. If you disagree with the changes made, you have the right to close your account before the new terms take effect.

The "Last Updated" date at the top of this document reflects the date of the most recent changes made to these Terms and Conditions. We encourage you to review this page periodically to stay informed of the latest terms governing your use of the platform.

12Contact Us

If you have any enquiries, concerns, or complaints regarding these Terms and Conditions or your use of the aiwin88 platform in general, our customer support team is available to assist you 24 hours a day, 7 days a week.

• Live Chat: Available on the aiwin88 platform and mobile app at all times.
• Email: [email protected] — we aim to respond to all email enquiries within 24 hours.
• FAQ: For frequently asked questions, please visit the FAQ our comprehensive one.

For formal complaints, please submit your full complaint details via email or live chat. We are committed to resolving every complaint fairly and transparently within a reasonable timeframe.